Policies - Overview
Scheduling/Cancellation Policy:
Regular lessons, practice, and a dedication to learning are important when a student commits to beginning with guitar. My scheduling and cancellation policy is in place to encourage the success of my students, and also to allow me to continue to keep my rates low.
Cancellations will be accepted and the student will qualify for a make up lesson as long as 24 hours (or more) notice is given, and as long as there are not excessive cancellations (defined as more than one cancellation within a two-month period). In the event that I am unable to provide a time for a make-up lesson that will work out for both of us, I will credit the lesson on the next invoice (as long as there are not excessive cancellations). You may cancel via email - [email protected] - or by phone - (847) 313-5806. Please note: any cancellations with less than 24 hours notice must be by phone.
If you must cancel on shorter notice than 24 hours, the lesson will be forfeited and credit will not be given (some exceptions for emergencies / illness may apply). Please note that I reserve the right to cancel a lesson for any reason and at any time. This is unlikely, but if I must cancel, you will always receive credit (or, if you prefer, we can try to schedule a make-up lesson). If you are planning a vacation or a week off from lessons in advance, please let me know as soon as possible so that I can adjust your invoice accordingly (this would qualify as a planned absence, not a cancellation).
Payment:
Payment will be made in advance, by cash or check. Your payment reserves your weekly time slot for the month. Invoices will be provided at the last lesson of the month, due at the first lesson of the new month. (This is how regular billing will work; billing for a student's first month will vary depending upon when lessons are started). The invoice will be considered past due if it is not paid by the second lesson of the month, and lessons will be discontinued until payment is received. Please note that I am unable to make change for cash payments; any overage will be credited to your next invoice.
Additional Charges:
Guitar Strings: At cost
Guitar Re-string: If done during lesson time, no charge for the re-string (just the cost of the strings)
If I take the guitar with me to re-string, $10.00,
(plus the cost of strings).
MP3 / Downloads: At cost
Guitar Re-string: If done during lesson time, no charge for the re-string (just the cost of the strings)
If I take the guitar with me to re-string, $10.00,
(plus the cost of strings).
MP3 / Downloads: At cost
Please feel free to contact me if you have any questions - thank you!
Please note: This is a general overview and is subject to change.